The Covid19 outbreak has disrupted the world economy in every possible manner. Businesses have suffered, thousands of them are already closed and several are on the verge of closing. While offline businesses have suffered a majority of the blow, a specific niche managed to bloom through the adversities-Mobile app usage.

According to a recent article by TechCrunch,

The average monthly hours spent worldwide in 2020 Q2 grew 40% YoY compared to Q1 of 2020.  

The very same source also confirms that the total number of mobile app downloads during Q2 of 2020 is at its all-time high with 35 Billion installations across both the mobile app platforms-iOS and Android.

The lack of offline contacts, midst this lockdown, has made us rely on our mobile apps like never before. From medicines to schooling, we now know a variety of new mobile apps by our side. The transition from table conferences to video meetings has been smooth with the likes of the Zoom app and Google Meet. Online medicine delivery applications like the Epocrates app has saved us from hitting the pharmacies every now and then.

But how do they handle the complex architecture of the business? How do they overcome the hierarchical roles in the business?

The answer is- custom Mobile app development. Third-party app development agencies have expanded their abilities according to market demands. The new-age mobile apps are ready to integrate with third-party extensions enabling the app to function across several dimensions.

The Basic Architecture

Most businesses involve three nodes for sharing the data:

  • The end-customer

  • Service provider

  • The business owner

We, thus have three interfaces:

And, during every order, all three interfaces have to stay on the same page, sharing access to the same set of data. For better understanding, I am dividing all the apps we have primarily used during this lockdown into two parts:

Online Consultancy Apps

It covers mobile apps for consulting:

  • Doctors

  • Lawyers

  • Dieticians

  • Tutors

  • Fitness Trainers

  • Astrologers

Online Delivery Apps

It covers mobile applications for delivering:

  • Grocery

  • Food

  • Pharmacy

  • Booking Taxi

  • Booking Ambulance

  • Hire local services

Online Consultancy Apps

The mobile applications have helped us collaborate remotely with the experts. Amidst the strict lockdown period, the applications have allowed us to stay in touch with our physicians, fitness trainers, dieticians, Astrologers, and more. We have exchanged downloadable reports, fixed appointments, paid their consultation fees and had a one-to-one live conversation in all the forms

  • Messaging

  • Calls

  • Video Calls


The End-Customer: The Patient

Service Provider: The Doctor

Business Owner: An online business that provides a common platform to all the Doctors

platform for doctors

The Customer’s App Involves Functionalities Like:

  • Registration

  • In-app messaging and call facilities

  • Live Video Call option

  • Adding documents(PDF, Images, etc.)

  • Calendar marking

  • Payment Integration

  • Subscription-based service

  • Adding Reviews for the sessions

The Consultant’s App Panel

  • Managing Profile and consultation charges

  • Patient requests and appointments

  • Sharing Availability

  • Appointment history

  • Exchanging downloadable reports

The Admin Panel Dashboard

While I illustrated the functions with a Doctor’s consultancy, similar patterns can be used for the rest of the consultancy businesses as well.

Moving on to our next mobile application type,

Online Delivery Apps

Online Delivery mobile apps are effective at creating on-demand services and getting them served at our doorsteps. We can select the service, make online payments, and track the parcel until they are delivered right from the mobile app.

Food Delivery apps make the most relatable example.


The End-Customer: The User

Service Provider: Food delivery agent

Business Owner: Restaurant chain owner

Basic functionalities availed to the customer’s app:

  • Registration
  • In-app chat
  • Real-time location tracking
  • Delivery charge estimation
  • Online Payment
  • Rating and Reviews
  • Redeem coupons

customer website

Service Provider App

  • Profile management
  • Order requests and details
  • Real-Time Location tracking of the restaurant and the user
  • Advanced Route Optimization
  • Delivery Receipt

service provider app

The Admin Panel Dashboard Consists of the Following:

  • Order and Booking Management
  • Restaurant Management
  • Real-time tracking of order delivery 
  • Order history
  • Managing Referrals and coupon codes
  • Analytics and Reports

admin panel

For a better reference, I have used food delivery as an example. Similar functions can be fed to businesses like delivering medicines and groceries.

Technology Stack Used

Developers can go with separate development using iOS and Android development platforms. They can take the help of various third-party extensions to support their mobile app. 

I will personally recommend React Native app development for its flexibility at designing complete web and mobile app solutions. In all the on-demand solutions, we have known, there has to be ample infrastructure that helps to keep all the job roles on the same page regardless of the device they are using. 

For example, we have a delivery agent who is on a constant move, and mobile phones/tablets are the only options that suit him. 

The end-user can go with both the mobile phone or a laptop. He has the freedom to use the device of his choice.

The business owner would require everything on his laptop. Further capabilities might require integration with some hardware devices like POS.

React Native libraries are fulfilling and can power any on-demand solution. We have advanced customizable libraries for:

The developers can leverage the libraries to develop a complete web and mobile app solution. Here is a similar blog that talks about building an online medical consultancy app using React Native. The article speaks of its functioning and the integration of some third-party tools to meet the needs.

Final Words

On-demand apps can be credited for skillfully managing a majority of business processes, amidst the strict global lockdown. The mobile applications are scalable and are here to stay.

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