So, I’ve used SendGrid’s emailing service in the past for one of my web projects. I only sent a couple of test emails and never used it in production. I was only on the free plan at this time.

However, recently, after at least 3 months of not having sent a single email, I suddenly received an email one day saying that my payment of $250 dollars has failed. I immediately logged in and noticed that my account was, for some reason, on the most expensive plan. After downgrading immediately to the free plan, I sent an email to SendGrid support saying that I never used a single email.

However, now, four days later, there has still been no reply. I just logged into the dashboard and I noticed that there has been 40 thousand emails sent in the past few days

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All of these requests were made by other people

Then on the billing section:

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I had a whopping $900 additional due! In addition, my payment was switched to the card that can be seen now. The address was also changed.

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My IP address is blanked out. The rest are unknown logins

Obviously, someone gained access to the API and I have no idea what to do in this situation. SendGrid support has still not responded, and I have no way to pay the $1200 I have due.

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